Thank you for shopping with TCG House. Below you’ll find details about how we process and ship your orders.

1. Order Processing

• All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).
  
• Orders placed after 3pm may be processed the next working day.
  
• During busy periods (e.g., product launches or holidays), processing times may be slightly longer.
  

You’ll receive a confirmation email once your order has been dispatched.

2. UK Shipping

We offer reliable UK shipping options at checkout.

Estimated delivery times:

• Standard Delivery: 2–4 working days
  
• Express Delivery: 1–2 working days
  

Shipping costs are calculated at checkout based on order size and selected service.

Free UK shipping may be available on qualifying orders (if applicable).

Please note we are not responsible for delays caused by customs clearance.

3. Tracking

Where available, tracking information will be provided once your order has shipped. Please allow up to 24 hours for tracking to update.

4. Packaging

At TCG House, we take collector care seriously:

• Cards are carefully sleeved and securely protected.
  
• Sealed products are packaged to prevent damage in transit.
  
• Orders are packed with appropriate protection to ensure safe delivery.
  

5. Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery window:

• UK orders: Please allow 10 working days before contacting us.
  

If you believe your order is lost, contact us at:

📧 contact@tcg-house.co.uk

We’ll investigate and resolve the issue as quickly as possible.