Q: Can I cancel or change my order after placing it?

Orders are processed quickly, so we cannot guarantee changes once placed. Please contact us at contact@tcghouse.co.uk as soon as possible and we’ll do our best to help.

Q: Will I receive an order confirmation?

Yes. You’ll receive a confirmation email immediately after placing your order, followed by a dispatch email once it ships.

Q: What payment methods do you accept?

We accept major debit and credit cards, as well as other secure payment options available at checkout.

Q: How long does shipping take?

UK orders typically arrive within 2–4 working days (standard delivery). Express options may be available at checkout.

Q: Do you offer international shipping?

Not currently.

Q: Will my order be tracked?

Tracking is provided where available and will be sent via email once your order is dispatched.

Q: What is your returns policy?

We accept returns within 14 days of delivery, provided items are unused and in original condition. Sealed products must remain unopened.

Q: What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with photos of the issue. We’ll resolve it promptly.

Q: How long do refunds take?

Once approved, refunds are processed to your original payment method. Please allow 5–10 business days for funds to appear.

Q: Are your products authentic?

Yes. All products sold by TCG House are 100% genuine and sourced from trusted suppliers.

Q: How are cards packaged?

Cards are carefully sleeved and securely packaged to protect condition during transit.

Q: Do you guarantee condition?

We take care to ship products in excellent condition. For singles, condition will match the description provided.

Q: How can I contact you?

For any questions or support enquiries, please email:

📧 contact@tcghouse.co.uk

We aim to respond within 1–2 business days.