Q: Can I cancel or change my order after placing it?

Orders are processed quickly, so we cannot guarantee changes once placed. Please contact us at contact@tcghouse.co.uk as soon as possible and we’ll do our best to help.

Q: Will I receive an order confirmation?

Yes. You’ll receive a confirmation email immediately after placing your order, followed by a dispatch email once it ships.

Q: What payment methods do you accept?

We accept major debit and credit cards, as well as other secure payment options available at checkout.

Q: How long does shipping take?

UK orders typically arrive within 2–4 working days (standard delivery). Express options may be available at checkout.

Q: Do you offer international shipping?

Not currently.

Q: Will my order be tracked?

Tracking is provided where available and will be sent via email once your order is dispatched.

Shipping Information

What does shipping information mean?

Shipping information refers to the details that explain how an order will be delivered. It can include delivery options, dispatch timing, and other helpful information customers may need before placing an order.

Why shipping information matters

Clear shipping information helps customers understand what to expect, compare delivery choices, and make confident purchasing decisions. It also supports a smoother checkout experience by answering common questions in advance.

If you are looking for shipping information, review the details on our shipping page before completing your order.

Q: What is your returns policy?

We accept returns within 14 days of delivery, provided items are unused and in original condition. Sealed products must remain unopened.

Q: What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with photos of the issue. We’ll resolve it promptly.

Q: How long do refunds take?

Once approved, refunds are processed to your original payment method. Please allow 5–10 business days for funds to appear.

Returns Policy

Our returns policy is designed to support a clear, customer-centric experience while helping retailers and site owners manage handling returns with confidence. A well-written returns page can improve customer experience, strengthen customer loyalty, and reduce confusion after purchase.

What to include in a returns policy

When creating a returns policy, make it easy for customers to understand what items can be returned, the reason for the return process, and any conditions that apply. Clearly state whether items must be in original packaging, whether return labels are provided, and if returns are eligible for store credit, exchange, or a refund.

• List any final sale items or exclusions, including custom-made and personalised products.
• Explain any hygiene reasons that may prevent returns on certain products.
• Confirm whether customers can return the same item or only eligible items in unused condition.
• Include timeframes, return instructions, and any shipping terms such as free shipping on returns, if offered.

Why a clear returns policy matters

A clear returns policy helps set expectations before purchase and can improve conversion by making your returns page easier to trust. It also gives your team useful returns data, helping you identify common return reasons and improve the overall customer experience.

Use this page to keep your policy simple, transparent, and aligned with your business. A customer-centric returns policy can support customer loyalty while reducing support requests and making handling returns more efficient.

Q: Are your products authentic?

Yes. All products sold by TCG House are 100% genuine and sourced from trusted suppliers.

Q: How are cards packaged?

Cards are carefully sleeved and securely packaged to protect condition during transit.

Q: Do you guarantee condition?

We take care to ship products in excellent condition. For singles, condition will match the description provided.

Q: How can I contact you?

For any questions or support enquiries, please email:

📧 contact@tcghouse.co.uk

We aim to respond within 1–2 business days.

Get in touch with our team

We’re here to help. If you need support, have a question, or would like to speak with us, please use the contact options on this page to reach the right team.

When you contact us, please include as much detail as possible so we can respond quickly and accurately.